Frequently Asked Questions

Frequently Asked Questions


  • What are OEM cartridges?
      OEM stands for "Original Equipment Manufacturer". It refers to cartridges manufactured by brand name companies such as HP, Lexmark, Epson, etc.
  • What are remanufactured cartridges?
      Remanufactured cartridges are those cartridges that have been professionally inspected for damaged parts, cleaned, refilled with high quality ink, and print tested to ensure they are in proper working condition. Cartridges remanufactured by InkRx are guaranteed to meet or exceed OEM standards for performance.
  • What are compatible cartridges?
      Compatible cartridges, also referred to as generic cartridges, are cartridges made by a third-party company. Compatible cartridges carried by and sold through authorized InkRx retail locations are fully tested to conform with OEM specifications.
  • Will using compatible or remanufactured cartridges void my printer warranty?
      No. According to the Magnusson-Moss Warranty Improvement Act, the original manufacturer cannot void your warranty because you choose to use a non-OEM brand cartridge.
  • Is there a downside to using remanufactured cartridges?
      No. Using remanufactured cartridges saves you money, helps support local business, and helps preserve the environment. Every year thousands of tons of empty ink cartridges are sent to landfills around the country. Using remanufactured cartridges helps reduce the amount of non-biodegradable plastic entering our landfills, and also provides you with a low-cost, high-quality alternative to OEM cartridges.
  • What can I do to help maintain the quality of my cartridges?
      There are many steps you can take to ensure that your cartridges maintain their quality.
      1. We recommend printing a document with a mix of text and graphics at least once a week to help prevent ink from clogging the print nozzles.
      2. Don't remove your cartridges from the printer until the print quality has noticeably declined, text or pictures are streaky, etc.
      3. Save the blue tape that comes with your black cartridges! When you bring a black cartridge in to InkRx for remanufacturing, covering the print head with that blue tape will help keep it from drying out and clogging too quickly.
      4. DON'T save the blue tape that comes with your tri-color cartridges! Covering up the print head on a tri-color ink cartridge causes the colors to mix, which may result in your cartridge not being able to be remanufactured.
      5. Once you remove the cartridges from your printer, bring them in right away for remanufacturing. Any delay could cause the cartridges to dry out and become clogged, which reduces the chances of successfully remanufacturing the cartridge.
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